This is the privacy notice of Hot Plate Products Ltd t/a nixxee (company number: 06982760) whose registered office is at is at Unit 3, 27 Black Moor Road, Ebblake Industrial Estate, Verwood, Dorset, BH31 6BE referred to as we, us or our in this privacy notice.
This privacy notice sets out how we collect and process your personal data when you access our website www.nixxee.com (“Website or Site”). This privacy notice also provides certain information that is legally required and lists your rights in relation to your personal data.
This privacy notice relates to personal information that identifies you as a natural person (whether you are an actual or potential customer, an individual who browses our website or an individual outside our organisation with whom we interact). If you are an employee, contractor or otherwise engaged in work for us or applying to work for us, a separate privacy notice applies to you instead. We refer to this information throughout this privacy notice as personal data and section 2 sets out further detail of what this includes.
It is important that you read this privacy notice to understand how we may use your personal data. We will update this privacy notice from time to time so please check it whenever you visit our Site.
How to contact us
For the purposes of relevant data protection legislation, we are a controller of your personal data. As a controller we use (or process) the personal data we hold about you in accordance with this privacy notice.
If you need to contact us in connection with use or processing of your personal data, then our contact details are:
Telephone: +44 (0)1202 619 500
Post: nixxee, Unit 3 27 Black Moor Road, Ebblake Industrial Estate, Verwood, Dorset, BH31 6BE
You can also amend your consent preferences in your account settings.
Categories of personal data we collect
The categories of personal data about you that we may collect are:
We may automatically collect other information about you, including:
We may also create personal data about you, for example, if you contact us by telephone with a query about our services or goods, then we may make a written record of key details of the conversation so that we can take steps to address the query.
The sources from which we obtain your personal data
We may receive information about you if you use any of the other websites operated by us or by other companies in the Hot Plate Products Ltd Group. You will have been informed at the time your information was collected on those websites if your information was going to be shared within the Hot Plate Products group and for what purposes.
We also work closely with third parties (for example payment service providers, technical business partners, advertising analytics providers, search engine information providers, logistics service providers and subcontractors who provide services and goods to us to enable us to fulfil our customer contracts).
If we receive information about you from them, we will inform you of this and the purposes for which we intend to use that information.
How we use your personal data and the legal basis
Where we are relying on a basis other than consent. We may rely on one or more of the following legal bases when processing your personal data for the following specified purposes:
Where we may rely on consent
We would also like to use your personal data for purposes where it is appropriate for us to obtain your prior consent. These are as follows:
You may at any time withdraw the specific consent you give to our processing your personal data in these circumstances. Please note even if you withdraw consent we may rely on another legal basis to process your personal data where appropriate.
Who receives your personal data
We may disclose your personal data:
What happens to your credit or debit card information
We also ensure that our payment provider partners are fully compliant with the payment card industry standards set.
Where we store your personal data
We take reasonable steps to protect personal information that is provided through the website. All personal information provided to us via the website is stored on a server in a secure environment.
Our payment provider uses secure socket layer (SSL) technology which means the card payment data you enter through the website is fully encrypted. Where we have given you a password to access certain parts of the website, you are responsible for keeping that password secure and confidential.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received. Unfortunately, no method of transmission over the internet or method of electronic storage is completely secure.
Therefore, while we take reasonable steps to protect your personal information, we cannot guarantee its absolute security.
How long we store your personal data
We will store your personal data for the time period which is appropriate in accordance with our data retention policy. We keep the length of time that we hold your personal data for under review. These reviews take place annually.
Contractual or statutory requirements on you to provide personal data
In certain circumstances the provision of personal data by you is a requirement:
It is your choice as to whether you provide us with your personal data necessary to enter into a contract or as part of a contractual requirement.
If you do not provide your personal data then the consequences of failing to provide your personal data are that we may not be able to perform to the level you expect under our contract with you.
An example of this would be where we are unable to provide you with certain goods or services as we do not have your full details, or where we cannot perform our contract with you at all because we rely on the personal data you provide in order to do so.
Your rights in relation to your personal data
If you would like to exercise any of the rights set out above, please contact us using the contact details set out in section 1.
Links to other websites
We are not responsible for any use of your personal data that is made by third party websites. The links from the Site do not imply that we endorse or have reviewed these websites.
The policies and procedures we describe here do not apply to these websites. We neither can control nor are responsible for the privacy practices or content of these websites. We suggest contacting these websites directly for information on their privacy policies.
Changes to this privacy notice
We regularly review our compliance with our Privacy Notice, in particular to make it compliant with new laws and regulations regarding data protection. But, even if this Privacy Notice may change from time to time, we will not reduce your rights under this Privacy Notice without your explicit consent.