The quality of our products is paramount to our business in ensuring our customers are happy. If for any reason, you receive a damaged product we will want to investigate this immediately and may request photographic evidence of the damages before you send the product back to us. This allows us to make an initial assessment before contacting the courier company and manufacturer. Once we've received this we can then arrange the return and refund or replacement. We inform manufacturers of all faults to ensure they can be avoided in the future.
We will accept returns of faulty and damaged products for 10 working days from the date that the product is received.
Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. For this reason, please ensure that all unwanted products are unused, in the original packaging and this packaging has not been damaged. We would ask that you take care not to apply tape or labels to the returned product and ensure you wrap them well when sending back to nixxee.
The product/parcel is your responsibility until it reaches nixxee so please ensure it is well wrapped and protected for transit by your chosen carrier.
If you are returning a product that is faulty or has been sent in error, then nixxee will pay reasonable return postage costs. For UK Mainland and UK non-Mainland reasonable is deemed to be Royal Mail 2nd class and please ensure you have proof of postage. For international orders, we reserve the right to offer a refund or account credit only.
We cannot process your return until we receive the product so please allow a few days for delivery to take place. We aim to make all refunds within 3 working days of receiving the product back from you but our terms and conditions state refunds will be made within 14 days.
As per our T&C’s. All FBA Amazon sellers must inform us of any faults within 10 working days of receiving the goods. As stock can be pooled we will not accept returns on products after this point. We will not credit for packaging damage outside of the 10 working days or if the product has been handled by another carrier when shipping to a consumer.
On receipt the goods will be assessed and if a genuine fault is found we will raise a credit. If the product has been used extensively and/or there is evidence of misuse, we will not raise a credit.
For single piece or small returns, we may raise a credit with photographic evidence and a nixxee returns form.
All returns are process via our website. Please login to your account and visit the admin area where your orders will be visible. Please click on the relevant order and you will be able to submit your returns request and print a return form to send back with the parcel/package.
Please do not send goods back to nixxee until you have been contacted by one of the team. We cannot guarantee a return will be processed if this procedure is not followed and stock is returned without a nixxee returns form.
For further information on using our returns process, please see our returns video or contact one of the team on 01202 619 500 or email firstname.lastname@example.org
27 Black Moor Road
Ebblake Industrial Estate