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Returns Policy - Consumer

If you are not entirely satisfied with your purchase, we operate a no quibble 60-day full money back guarantee, even for unwanted goods. 

 

Returns Form Click here to download our returns form

Terms and Conditions of Returns

  •  We are happy to accept returns should the item not suit or is faulty in anyway. All information required for your return is provided on the reverse of your invoice.
  • All exchanges and replacements are subject to availability. Please be aware of any waiting periods should more stock be required. 
  • The unused item must be returned to us at the below address within 60 working days of receipt.  
  • The item(s) will be non-refundable if you have used or damaged the packaging. 
  • When sending a return, the parcel is your responsibility until it reaches us. 
  • If a return is required due to a mistake by nixxee, please contact hello@nixxee.com, for UK orders we will arrange a collection or another return method. For international returns please contact us at hello@nixxee.com and we will inform you of the amount of return postage we can reimburse you. 
  • We aim to process all refunds within 3-5 working days of receipt however in rare circumstances Barclaycard can take up to 10 days for funds to clear your account.
  • Please be aware that we cannot process your request until we receive the returned item, which may take a few days depending on your chosen courier. You will receive a confirmation email once the exchange or refund has been actioned. 
  • nixxee shall not be liable for any loss or damage suffered as the result of the use of this website. 
  •  

How do I return my purchase? 

  • Ensure the supplied returns form (reverse of invoice) is filled out in its entirety. Specify whether you would like a refund or an exchange, supplying the product style code if you would like an exchange. 
  • Please be aware that any out of stock items may not be available for an exchange although we will be able to provide an estimated date when they will be back in stock. 
  • If the exchanged item you request is a different value to your original order then we will refund any difference in cost or request the excess to be paid via PayPal.  
  • Please include a copy of your invoice and any significant correspondence you have had with our customer care team in the package, to help speed up the procedure. 
  • The unused item(s) must then be returned to us at the below address within 60 days of receipt. 
  • All items/boxes should be returned in a re-sellable condition complete with all of the original packaging.
  • A proof of postage receipt is not sufficient enough evidence should anything happen to your parcel.
  • Once refunded your money should be in your bank within 3-5 working days however in rare circumstances Barclaycard can take up to 10 days for funds to clear your account.
  • Please note that your first exchange is free of charge, further exchanges for the same order will be chargeable. 

 

Please send all returns to: 

 

Nixxee 

Unit 3

27 Black Moor Road 

Ebblake Industrial Estate 

Verwood  

Dorset 

BH31 6BE 

Returns Policy - Trade

The quality of our products is paramount to our business in ensuring our customers are happy. If for any reason, you receive a damaged product we will want to investigate this immediately and may request photographic evidence of the damages before you send the product back to us. This allows us to make an initial assessment before contacting the courier company and manufacturer. Once we've received this we can then arrange the return and refund or replacement. We inform manufacturers of all faults to ensure they can be avoided in the future. 

We will accept returns of faulty and damaged products for 10 working days from the date that the product is received. 

Please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. For this reason, please ensure that all unwanted products are unused, in the original packaging and this packaging has not been damaged. We would ask that you take care not to apply tape or labels to the returned product and ensure you wrap them well when sending back to nixxee. 

The product/parcel is your responsibility until it reaches nixxee so please ensure it is well wrapped and protected for transit by your chosen carrier. 

If you are returning a product that is faulty or has been sent in error, then nixxee will pay reasonable return postage costs. For UK Mainland and UK non-Mainland reasonable is deemed to be Royal Mail 2nd class and please ensure you have proof of postage.  For international orders, we reserve the right to offer a refund or account credit only. 

We cannot process your return until we receive the product so please allow a few days for delivery to take place. We aim to make all refunds within 3 working days of receiving the product back from you but our terms and conditions state refunds will be made within 14 days.

As per our T&C’s. All FBA Amazon sellers must inform us of any faults within 10 working days of receiving the goods. As stock can be pooled we will not accept returns on products after this point. We will not credit for packaging damage outside of the 10 working days or if the product has been handled by another carrier when shipping to a consumer. 

On receipt the goods will be assessed and if a genuine fault is found we will raise a credit. If the product has been used extensively and/or there is evidence of misuse, we will not raise a credit. 

For single piece or small returns, we may raise a credit with photographic evidence and a nixxee returns form. 

Returns Process

All returns are process via our website. Please login to your account and visit the admin area where your orders will be visible. Please click on the relevant order and you will be able to submit your returns request and print a return form to send back with the parcel/package.

Please do not send goods back to nixxee until you have been contacted by one of the team. We cannot guarantee a return will be processed if this procedure is not followed and stock is returned without a nixxee returns form. 

For further information on using our returns process, please see our returns video or contact one of the team on 01202 619 500 or email sales@nixxee.com

Please send all returns to: 

 

Nixxee 

Unit 3

27 Black Moor Road 

Ebblake Industrial Estate 

Verwood  

Dorset 

BH31 6BE 

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